Terms and Conditions
Last Updated: March 5, 2026
Welcome to Aloha Creative. These Terms and Conditions (“Terms”) govern your use of the website aloha-creative.com (“Website”) and the services provided by Aloha Creative (“we,” “us,” or “our”), including photo booth rentals, event photography, AI marketing robot experiences, and related event services in the Charlotte, NC area.
By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. SERVICES
Aloha Creative provides photo booth rentals, event photography, AI-powered marketing robot experiences, and related event entertainment services. Specific details regarding services, pricing, packages, and deliverables will be outlined in a separate service agreement or quote provided to you prior to your event.
2. BOOKINGS AND PAYMENTS
Booking Confirmation: A booking is confirmed only upon receipt of a signed service agreement and any required deposit payment. Availability is not guaranteed until confirmation is received.
Deposits: A non-refundable deposit may be required to secure your event date. The deposit amount will be specified in your service agreement or quote.
Payment Terms: Full payment is due as outlined in your service agreement. Accepted payment methods will be communicated at the time of booking.
Pricing: All prices are quoted in US Dollars and are subject to change without notice. However, once a service agreement is signed, the agreed-upon pricing will be honored.
3. CANCELLATIONS AND RESCHEDULING
Cancellation by Client: Cancellations must be submitted in writing to info@aloha-creative.com. Deposits are non-refundable. If cancellation occurs within 14 days of the event, the full balance may be due as outlined in your service agreement.
Rescheduling: We will make reasonable efforts to accommodate rescheduling requests, subject to availability. Rescheduling requests must be submitted in writing at least 14 days before the original event date.
Cancellation by Aloha Creative: In the unlikely event that we must cancel due to circumstances beyond our control (including but not limited to severe weather, equipment failure, or illness), we will offer to reschedule at no additional cost or provide a full refund of all payments received.
4. EVENT RESPONSIBILITIES
Client Responsibilities: The client is responsible for providing accurate event details (date, time, venue, contact information), ensuring the event venue has adequate space, power supply, and access for setup, and obtaining any necessary permissions from the venue for photo booth or photography setup.
Setup and Breakdown: We require adequate time for setup and breakdown as specified in your service agreement. If setup or breakdown is delayed due to circumstances caused by the client or venue, additional charges may apply.
Damages: The client is responsible for any damage to Aloha Creative equipment caused by the client, their guests, or venue conditions during the event. Repair or replacement costs will be billed to the client.
5. PHOTOS, VIDEOS, AND INTELLECTUAL PROPERTY
Ownership: All photographs and videos captured by Aloha Creative remain the intellectual property of Aloha Creative unless otherwise agreed upon in writing.
Client License: Upon full payment, we grant the client a non-exclusive, personal, non-transferable license to use the photos and videos from their event for personal, non-commercial purposes.
Marketing and Portfolio Use: Unless otherwise stated in your service agreement, Aloha Creative retains the right to use photographs and videos captured at events for marketing, portfolio, social media, and promotional purposes. If you wish to opt out of this usage, please notify us in writing prior to your event.
Guest Consent: By participating in photo booth or photography activities at an event serviced by Aloha Creative, guests acknowledge that their images may be captured and used as described above. It is the client’s responsibility to inform their guests of this policy.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Aloha Creative shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Website or services, including but not limited to loss of data, loss of profits, or damages resulting from delays, interruptions, or errors. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
7. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Aloha Creative, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of our Website or services, your violation of these Terms, or your violation of any rights of a third party.
8. FORCE MAJEURE
Aloha Creative shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemic, government actions, power outages, equipment failure, or other unforeseen events.
9. WEBSITE USE
You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website in any way that violates applicable laws or regulations, attempt to interfere with the proper functioning of the Website, use any automated system to access the Website without our express written permission, or reproduce, duplicate, copy, sell, or exploit any portion of the Website without our permission.
10. DISCLAIMER OF WARRANTIES
Our Website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation of the Website, the accuracy of information provided, or the quality of services, except as expressly stated in a signed service agreement.
11. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk.
12. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Mecklenburg County, North Carolina.
13. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
14. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or services after any changes constitutes your acceptance of the revised Terms.
15. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and Aloha Creative regarding your use of the Website and services.
16. CONTACT US
If you have any questions about these Terms, please contact us at:
Aloha Creative
Charlotte, NC
Phone: 980-580-9360
Email: info@aloha-creative.com
Website: https://aloha-creative.com